On the right...
are the most frequently asked questions about Carryout Courier and our services. If you don't find the answer to your particular question, please call us at either the York or Lancaster numbers shown above and our Customer Service Representatives will be happy to assist you.
How Does This Work?What is the Delivery Area?What Is The Order Processing Fee?What is the Minimum Order?How Long Until Delivery?What Are Your Hours?Can We Pay With Check or Credit Card?Can I Include Tip on the Credit Card and the Driver Recieves the Tip?How Can We Get Gift Certificates?Can We Get Items Which Are Not on Your Menu?What Restaurants Do You Deliver From?Do You Take Coupons for the Restaurants?Is The Food Any Good?Will The Food Be Hot?Are You Hiring?I Have An Old Menu, Is It Still Valid?What is The Phone Number For Another Restaurant?Can You Deliver Alcohol With the Order?How does this work?
You place your order with Carryout Courier, when you call we'll ask you specific questions for all the info we need and take your order. We have an order processing fee and driver's tip is separate, we generally recommend 15-20%. Your meal is normally delivered in 45-60 minutes. You can also place orders here on our website.
Back To TopWhat is your delivery area?
A map of the York delivery area can be found here: Map of YORK
A map of the Lancaster delivery area can be found here: Map of LANCASTER
Back To TopWhat is the order processing fee?
We have a $4.50 processing fee for both Lancaster & York deliveries. The Delivery Waiter gratuity is not included. They check and pack your order just like a waiter or waitress. A tip of 10-15% is customary. Your delivery waiter does not receive any portion of the processing fee. Your generosity is greatly appreciated.
Please note that with fluctuating gas and other prices our processing fee may also fluctuate.
Back To TopWhat is the minimum order?
Our minimum order is $8.00 of food and drink.
Back To TopHow long until delivery?
Our delivery time is usually 45 minutes to an hour. Times could vary depending on traffic, weather conditions, and restaurant preparation time. We do not place the order with the restaurant until we have a driver available to pick up your meal. This ensures the freshest possible food.
Back To TopWhat are your hours?
Our office is open to take your orders from 8:30 a.m. to 8:30 p.m., Monday through Thursday. From 8:30 a.m. to 9:00 p.m. on Friday.From 4 p.m. to 9:00 p.m. on Saturday and from 4 p.m. to 8:30 p.m. on Sunday.
Back To TopCan we pay with check or credit card?
Yes, we accept credit cards (Visa, Mastercard, American Express, Discover and most bank debit cards).
We do not accept checks.
If your choice of payment method is credit card, Carryout Courier obtains an 'Authorization Approval' which indicates that the card is valid and usable. At the end of the night, the actual charge is run including any gratuity if you chose to add it to the card.
When you cancel an order after the 'Authorization' has been obtained, or if you switch the order from credit card to cash, it can take up to 5-7 business days for the 'Authorization' to be removed and for the funds to be available for your use. If you check your statement online and see the word 'Authorization' or 'Pending' that does not indicate an actual charge was run.
Carryout Courier does not have any control over this process and there is nothing we can do to speed up the process. If you have any questions, please contact your credit card company or bank.
Back To TopCan I include a tip on my credit card and the driver receive the tip?
Yes, you may include the tip on the credit card and the driver will receive their tip. We usually suggest 15-20%.
Back To TopHow can we get gift certificates?
You may order them over the internet by clicking on the Gift Certificate link at the top of each page or by phone with a credit card or you may stop by our office at 1301 N George St in York (we do not have a manned office in Lancaster). Please have the recipient's address when ordering so we can confirm they are in our delivery area. Gift certificates are sold in $10.00 increments and may be sent to either the giver or the recipient and we are able to include a note stating "happy birthday" or "get well soon" etc.
Back To TopThe item is not on the menu, can we still get it?
Mostly all items are available, as long as it is on their house menu and we have the price for the item. There are some items that the restaurant may not offer for delivery. These items may be specials, items that do not travel well or those that are eat in only. If you check with the restaurant to see if an item is available before you call Carryout Courier, make sure you tell them it is for delivery through Carryout Courier and find out the price. We cannot deliver meals ordered directly with the restaurant.
Back To TopWhat restaurants do you deliver from?
York Restaurants • Lancaster Restaurants
Back To TopDo you take coupons for the restaurants?
We take coupons only if they are from Carryout Courier.
Back To TopIs their food any good?
We deal only with restaurants that have a good reputation for quality meals. Your customer service representatives have eaten at most of the restaurants and can help you with this issue.
Back To TopWill the food be hot?
Your order is not faxed to the restaurant until we know we have a driver available. We try to time your order so the driver arrives at the restaurant as the meals are coming out of the oven. The driver then checks your order to ensure completeness, packs the meals in our heat insulated bags and then drives to your location. We make every effort to deliver hot, quality meals to your door, however certain items do not travel well and may need to be briefly reheated. Thank you.
Back To TopAre you hiring?
We always like to have applications on hand. You may apply online by clicking on the Employment link in navigation above or, York applicants can come to our office at 1301 N George St. during our business hours. For Lancaster applicants,please call us at 717-399-3463 to set up an interview.
Back To TopI have an old menu, is it still valid?
Our website menus are updated along with our in-office software so the prices and items available will almost always be correct.
Restaurants listed in your menu book may no longer be available, the same with certain items, and new restaurants may be added. You can still order from an old menu, we will let you know when taking your order if an item or restaurant is no longer available or has changed.
You can also call us (717) 846-8828 (York) or (717)399-3463 (Lancaster) and request we mail you a new menu book, and when you get a delivery we will give you a new menu.
Back To TopWhat is the phone number to one of your restaurants?
Restaurant Phone Numbers
Back To TopCan you deliver alcohol with the order?
No, we are unable to deliver any type of beer or alcohol.
Back To TopQuestions About
Specific Dishes?
Specific Dishes?
Here are a few of the terms you may run across while viewing the menus from our many restaurants.
If you have a specific question about a particular dish or the ingredients used, please call the restaurant directly. For a list of phone numbers Click Here for Restaurant Info
Alfredo (Italian) - A creamy white sauce, usually consisting of melted cheese and butter.
Au Gratin - with cheese.
Au Jus - with juice.
Bharta (Indian) - Spicy vegetable dish w/ pulp-like consistency. Commonly made w/ eggplant (Baingan Bharta)
Biryani (Indian) - Elaborate dish w/ spiced saffron rice, usually cooked w/ lamb, chicken, shrimp or vegetables.
Burrito (Mexican) - Flour tortillas rolled around w/ meat & topped w/ cheese & onion sauce.
Chalupas (Mexican) - Flat tortillas w/ fried beans, sprinkled w/ cheese & topped w/ guacamole salad.
Chile con Queso (Mexican) - Flat, crisp tortillas w/ cheese & jalapeno peppers on top.
Chile Relleno (Mexican) - Pieces of bell peppers stuffed w/ beef & cheese.
Churros (Mexican) - Straight cinnamon sticks.
Duritos (Mexican) - Tortillas cut & fried crisp in oil.
Enchiladas (Mexican) - Tortillas rolled around seasoned fillings, topped w/ sauce & cheese.
Guacamole - Avocado salad.
House Special (Chinese) - Fried rice or lo mein with pork, shrimp & chicken.
Kaeng (Thai) - means curry, a diverse category of dishes.
Korma (Indian) - A sauce thickened w/ yogurt, nuts or poppy seeds.
Kulcha (Indian) - Flatbread, often stuffed w/ onion or potatoes seasoned with cilantro.
Larb (Thai) - Minced chicken or beef w/ chilies & lime juice.
Lemon Grass (Thai) - Long, pale green stalks with a woody texture and a lemon scent. Used in sauces, soups & curries.
Nachos (Mexican) - Melted cheese w/ jalapeno peppers on toasted tortillas.
Pad or Phad (Thai) - fried or stir-fried.
Pad Thai - Pan fried rice noodles w/ vegetables or w/ chicken, beef, pork, tofu or shrimp.
Pakoras (Indian) A crispy & spicy snack, seved hot. Lots of varieties w/ potatoes, onion, chilies, eggplant, etc.
Pesto Sauce (Italian) - A blend of crushed basil, crushed garlic, olive oil, Parmesan cheese and pine nuts.
Quesadilla (Mexican) - Flour tortilla filled w/ cheese, then grilled to the melting point (grilled cheese - Mexican style).
Roti (Indian) - Means bread in Hindi.
Samosas (Indian) - Fried pastry appetizers filled w/ vegetables or meat.
Sopapillas (Mexican) - Fried flour tortillas w/ honey, butter & cinnamon.
Tacos (Mexican) - Tortillas, folded & fried crisp, filled w/ meat, lettuce & cheese.
Tamales (Mexican) - Savory meat fillings steamed in corn meal casings.
Tandoor (Indian) - Traditional Indian clay oven that gives food a distinctive flavor.
Taquitos (Mexican) - Corn tortillas wrapped around chicken or shredded beef.
Tortillas (Mexican) - Thin corn pancakes used as a base for many dishes.
Tzatziki Sauce (Greek) - Made of strained yogurt with cucumbers, garlic, salt and usually olive oil, pepper, dill. Sometimes lemon juice, parsley or mint are added.